Shipping Policy
Processing Time
Orders are processed within 1-3 business days after they are placed. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery Times
We offer the following shipping options:
- Standard Shipping: [Delivery time, e.g., 5-7 business days] – [Cost, e.g., $5.99 or Free for orders over $50]
- Expedited Shipping: [Delivery time, e.g., 2-3 business days] – [Cost, e.g., $14.99]
- Overnight Shipping: [Delivery time, e.g., 1 business day] – [Cost, e.g., $24.99]
International Shipping
We currently ship to [list of countries or regions]. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please be aware that customers are responsible for any customs duties, taxes, or fees that may apply to international shipments.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order directly through our website or the carrier's website.
Shipping Delays
While we strive to ensure timely delivery, please note that unexpected delays can occur due to circumstances beyond our control (e.g., weather conditions, carrier delays). If your order is delayed, we will do our best to keep you informed.
Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Please ensure that your shipping address is correct at the time of checkout to avoid delays.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact our customer service team within [number of days, e.g., 7 days] of the expected delivery date. We will work with the carrier to resolve the issue and ensure that you receive your order.
Contact Us
For any questions or concerns regarding shipping, please contact us at [customer service email or phone number]. We're here to help!